We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by e-mail - see our Contact US page.

Unwanted goods

Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

We cannot guarantee that we'll be able to change or cancel your order before it gets automatically fulfilled, so please get in touch with us as soon as possible. If cancellation is not possible, we will explain our returns procedure to you.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us. We will just need a receipt and proof of postage from you.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 5 working days for the refund to show on you card, depending on your bank.